Frequently Asked Questions

1. Questions About Your Products and Services:

• What types of stairlifts do you install?
  Answer: We install a range of stairlifts, including straight stairlifts, curved stairlifts for complex staircases, and outdoor stairlifts. We work with top brands such as Harmar and Savaria to ensure high-quality, reliable products.

• Do you offer new and used stairlifts?
  Answer: Yes, we offer both new and used stairlifts to meet different budget needs. All used stairlifts are thoroughly inspected and come with a service warranty.

• What other products do you offer besides stairlifts?
  Answer: In addition to stairlifts, we also install home elevators, commercial and residential platform lifts, ramps, and grab bars.

2. Questions About the Installation Process:

• How long does a stairlift installation process take?
  Answer: Most straight stairlift installations can be completed in just a few hours. Curved stairlifts or custom installations may take a bit longer, depending on the complexity of your staircase. We always provide a detailed timeline during the consultation.

• What is involved in the stairlift installation process?
  Answer: During installation, our team secures the track to your staircase (not the wall), sets up the stairlift, and ensures it is functioning properly. We’ll walk you through a full demonstration to ensure you’re comfortable using it before we leave.

• Do I need to make any structural changes to my home?
  Answer: In most cases, no structural changes are needed. Stairlifts are installed directly onto the staircase, so there’s no need to alter walls or railings. We assess everything during our free consultation to confirm compatibility.

• How long does it take to install an elevator?
  Answer: The installation time varies depending on the number of floors and the type of home elevator. Once all construction is completed and the site is ready, the installation itself typically takes 1-2 weeks.

• How long does it take to install a platform lift?
  Answer: Installation times for platform lifts depend on the type. Inclined platform lifts can take up to a week, while simple porch lifts can often be installed in a day. For fully enclosed platform lifts, installation may take 1-2 weeks.

3. Questions About Costs and Financing:

• How much does a stairlift cost?
  Answer: The cost of a stairlift depends on factors like whether you need a straight or curved model, and whether you choose new or used. Straight stairlifts generally start just under $3,000, while curved stairlifts can be more expensive due to customization. We offer free quotes so you can get an accurate price for your specific needs.

• Do you offer financing or payment plans?
  Answer: Yes! We have partnered with Hearth to get you the best payment plans available. View Our Payment Calculator.

• Are there any additional costs I should be aware of?
  Answer: We’re transparent about our pricing. stairlift installation costs are typically included in the quoted price. If you live more than 25 miles from our service area, a mileage fee may apply. We’ll provide all details upfront during your consultation.

4. Questions About Warranties and Maintenance:

• Do your stairlifts come with a warranty?
  Answer: Yes, all of our new stairlifts come with a 1-year service warranty, which covers maintenance and repairs. Products also come with a Manufacturer’s Parts Warranty that is between 2 and 3 years. For used stairlifts, we offer a standard 90 day service warranty. We also offer extended maintenance plans for 3 and 5 years on new stairlifts.

• How often do stairlifts need maintenance?
  Answer: We recommend having your stairlift serviced annually to ensure it stays in optimal working condition. Our maintenance plans cover these routine check-ups and any necessary repairs.

• What should I do if my stairlift needs repair?
  Answer: If your stairlift ever needs repair, simply contact us, and we’ll schedule a service visit. For customers on a maintenance plan, emergency call-outs are offered at a discounted rate and at priority status.

• How often do elevators and platform lifts need maintenance?
  Answer: We recommend annual maintenance for elevators and platform lifts. In commercial environments, testing is required annually, biannually, or every five years, depending on the drive system and state regulations.

5. Questions About Safety and Features:

• Are stairlifts safe to use?
  Answer: Absolutely. All of our stairlifts are equipped with safety features such as seatbelts, swivel seats for easy access, and sensors that detect obstacles on the staircase. We only install products that meet rigorous safety standards.

• Can stairlifts be used during a power outage?
  Answer: Yes, all stairlifts we install come with a battery backup system, so they will continue to operate for several trips during a power outage. This ensures uninterrupted mobility when you need it most.

• Are stairlifts noisy?
  Answer: No, modern stairlifts are designed to operate quietly. You may hear a gentle hum when the lift is in use, but they’re designed to be as unobtrusive as possible.

• Are elevators and platform lifts safe?
  Answer: Yes, elevators and platform lifts are equipped with multiple safety features such as emergency stop buttons, non-slip platforms, and safety gates to ensure safe and reliable operation.

  Do elevators and platform lifts have battery backup systems?
  Answer: Some models of elevators and platform lifts come with a battery backup system to ensure they can be safely lowered in case of a power outage, depending on the type of lift. There is also an upgrade option to have a Full Battery Backup installed which will raise and lower the lift in a power outage.

6. Questions About Accessibility and Customization:

• Can stairlifts be installed on narrow staircases?
  Answer: Yes, we offer stairlifts designed for narrow or steep staircases. During our consultation, we assess your home’s layout and recommend the best solution.

• Do you offer custom stairlifts for curved or non-standard staircases?
  Answer: Yes, we specialize in custom stairlifts for curved, spiral, or multi-level staircases. These lifts are custom-built to fit your staircase perfectly, ensuring a smooth and safe ride.

• Do you offer outdoor stairlifts?
  Answer: Yes, we offer stairlifts specifically designed for outdoor use. They are weatherproof and durable, making them ideal for porches, decks, or outdoor steps.

• Can elevators be customized for residential use?
  Answer: Absolutely. We offer a range of residential elevators that can be customized to fit your home's aesthetic and layout, including different finishes, door styles, and cabin options.

  Are platform lifts available for outdoor installations?
  Answer: Yes, we provide outdoor platform lifts that are weather-resistant and built to provide safe access to porches, decks, or other outdoor spaces.

7. Questions About Service Area and Availability:

• What areas do you serve?
  Answer: We proudly serve Central Pennsylvania and surrounding areas, including most of Maryland. We are happy to travel within a 2-hour radius of our location for installations and service calls. Contact us to see if we serve your area.

• How soon can you install my stairlift?
  Answer: We can typically schedule installations within a week for straight stairlifts. Curved or custom stairlifts take longer, as they are made-to-order. We’ll provide an estimated timeline during your consultation.

8. General Customer Concerns:

• How do I schedule a free consultation?
  Answer: You can schedule a free consultation by calling us directly at 717-219-7976, or you can fill out the contact form on our website, and we’ll get back to you as soon as possible.

• Can I see a stairlift before purchasing?
  Answer: We can arrange to show you photos and videos of previous installations during your consultation. This helps you get a better sense of the product before making a decision.

9. Miscellaneous Questions:

• What happens if I no longer need the stairlift?
  Answer: If you no longer need your stairlift, we offer buy-back or removal services. Depending on the condition of the lift, we may buy it back, or we can remove it for you.